Check most frequently asked questions here, if you still need help then please contact us at orders@contrastusa.com.
Trailer
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In which areas do you offer the CNTRST trailer?
Los Angeles, Orange, San Diego, Riverside Counties
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How much should I budget for acquiring the trailer for my event?
We do not impose any minimum spending requirements, and we offer a variety of packages to choose from.
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How does the CNTRST trailer experience work?
We have several options to choose from below:
Place your order in advance - We will fully or partially customize your gear. We provide options for full customization or just partially, like adding embroidered logos. Our creativity knows no bounds, so tell us how you want it done.
On-site shopping experience - we will provide a variety of pre-selected products and distribute them to your guests on the day of your event. This enables your guests to have the freedom to choose from a wide range of options.
Custom Experience - We will collaborate with your creative team to design a personalized shopping experience for your guests. Whether it's custom gift boxes, a Bloody Mary bar, ice cream sandwiches, or any other unique element, we will curate the perfect blend of offerings to create an unforgettable and extraordinary experience for you.
Our Trailer comes fully stocked with Monster Energy Drinks and Tour Water for your guests to enjoy.
Orders
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How long does it take to process my order?
Orders placed before 12:00PM will ship same day. All other orders will ship during the next business day.
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Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to accommodate changes.
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Will I receive an order confirmation?
Yes. You'll receive an email confirmation immediately after placing your order, followed by another email with tracking information once your order ships.
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I never received my confirmation email.
Check your spam or promotions folder first. If it's not there, contact us and we'll resend it.
Shipping
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Do you offer free shipping?
Yes! We offer free shipping and free returns on all orders.
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How long does shipping take?
Our free shipping typically arrives within 3-7 business days depending on your location. However, you can pay for a faster shipping option if needed.
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How can I track my order?
Once your order ships, you'll receive an email containing your tracking number.
Returns & Exchanges
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What is your return policy?
Returns may be initiated within 30 days of purchase. Items must be unworn, unused, and have their original tags attached.
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Do you offer exchanges?
Yes. Exchanges are accepted within 60 days of purchase for items in new condition.
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Are returns free?
Our products are backed by a 100% satisfaction guarantee. We cover the cost of all returns and exchanges so you can shop risk free.
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How long do refunds take?
Once your return has been received and inspected, refunds are issued to your original payment method. Banks typically take several business days to post the refund.
Payment
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What payment methods do you accept?
We accept all major credit cards. We also offer digital payment and flexible financing options available at checkout.
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Can I use multiple discount codes?
Only one promotional code may be applied per order unless otherwise stated.
Custom Apparel
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Do you offer custom polos for companies or tournaments?
Yes. We create premium custom apparel for golf tournaments, businesses, teams, charities, and events.
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Is there a minimum order?
Minimum quantities vary depending on the product and customization.
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How do I request a quote?
Contact our team with your logo or idea, estimated quantity, and desired products.
Brand
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Where is CNTRST located?
Our headquarters are located in Garden Grove, California.
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Does CNTRST support any charities?
Yes. A portion of our proceeds helps introduce underserved youth to the game of golf through our partnership with First Tee OC.
Contact
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How can I contact customer support?
Email us anytime at orders@contrastusa.com or call (844) 426-8778 during business hours.
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How quickly do you respond?
Most customer inquiries receive a response within one business day.
Products
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What makes CNTRST different?
Our goal is to deliver premium golf and lifestyle apparel with luxury-level comfort, performance, and quality without the luxury markup.
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Are your clothes only for golf?
Not at all. Our apparel is designed for the golf course, office, travel, dinner, and everyday wear.
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What materials do you use?
Most products feature premium performance fabric blends with four-way stretch, moisture-wicking technology, and breathable construction.
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Do your clothes shrink?
Our performance fabrics are engineered to minimize shrinking when cared for properly.
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How should I wash my apparel?
Machine wash cold with like colors. Tumble dry low or hang dry. Avoid bleach and high heat to extend the life of the garment.
Sizing & Fit
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How do your polos fit?
Our polos feature an athletic modern fit that's tailored without feeling restrictive. If you're between sizes, we generally recommend sizing up for a more relaxed fit.
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How do your shorts fit?
Our 8" Tech Shorts have an athletic fit. If you're an odd numbered waist size, we suggest choosing the next even size up.
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Where can I find a size guide?
Every product page includes a sizing chart to help you find your best fit.
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I'm between shirt sizes. Which should I choose?
If you have an athletic build, choose the smaller size for a more tailored fit. For a more relaxed fit, size up.
